Class Booking and Cancellation Policy
- Classes can be booked via our website or mobile app.
- Cancellations must be made at least 8 hours in advance to avoid a cancellation fee.
- No-shows and late cancellations fees will automatically be applied.
- If an emergency happens please reach out to Amy or Jennifer within 12 hours to avoid the automatic fee.
Late Arrival Policy
- Arrive at least 5-10 minutes before the class start time.
- Late arrivals (5 minutes after class start time) may not be permitted to join the class to avoid disruption.
Health and Safety Policy
- Inform your instructor of any injuries or medical conditions prior to class.
- If you feel unwell or experience discomfort during a class, stop immediately and inform your instructor.
Studio Etiquette
- Turn off or silence mobile phones during class.
- Clean equipment after use with provided sanitizing wipes.
- Respect the instructor and fellow participants by maintaining a positive and supportive environment.
Payment Policy
- Payments can be made online.
- We accept credit cards and debit cards.
- All sales are final. No refunds are provided.
Membership and Packages
- Memberships and class packages are available for purchase.
- Memberships and packages are non-transferable and non-refundable.
- Packages must be used within the specified time frame. No expiration date extensions will be provided.
- Classes do not roll over to next months membership on limited memberships.
Privacy Policy
- Personal information collected is used for class bookings, communication, and enhancing your experience at Fuego Pilates.
- We do not share personal information with third parties without your consent.
Photo and Video Policy
- Fuego Pilates may take photos and videos during classes for promotional purposes.
- By participating in classes, you consent to the use of your image for these purposes.
- If you do not wish to be photographed or filmed, please inform the instructor.